Coronavirus (COVID-19)

In light of the recent coronavirus (COVID-19) outbreak we would like to reassure you that Croatia Times Travel understands that you may have concerns about continuing with an upcoming holiday or booking new travel. Please be assured that we are keeping up to date with the latest health advisories to our key destinations and will be posting relevant updates here. Although the information we provide is current at the time of posting, the situation is evolving daily and please always check with Safetravel NZ, government advisories and World Health Organisation (WHO) for the latest health and travel advice.

CROATIA - 03 April 2020

Zagreb, 23 March 2020 - Coronavirus control strengthening measures for Croatian and foreign nationals entering the Republic of Croatia

The Civil Protection Headquarters of the Republic of Croatia, on 19 March 2020, adopted the Decision on the temporary ban on crossing the state border at the border crossings of the Republic of Croatia. To protect the population of the Republic of Croatia from COVID-19, persons are temporarily prohibited from or restricted in crossing the state border at all border crossings of the Republic of Croatia. This Decision entered into force on 19 March 2020 and shall be implemented for 30 days.

Croatian citizens will be allowed to return to Croatia or to go to a country where they work and live, implementing the instructions and measures of the Croatian Institute for Public Health (hereinafter: CIPH).

Return to their domicile states will be allowed to the citizens of the Member States of the European Union and the countries of the Schengen Area and the Schengen Associated States, and their family members, as well as the third-country nationals who are long-term residents under Council Directive 2003/109/EC of 25 November 2003 concerning the status of third-country nationals who are long-term residents, and persons deriving their right to reside from other EU Directives or national law or who hold national long-term visas. UK nationals are still to be treated in the same way as EU citizens until end of 2020.

The interest of the Republic of Croatia for the persons referred to in the preceding paragraph to enter the Republic of Croatia shall be confirmed by the heads of the respective ministries in accordance with the scope of their authorisation in exceptional cases. To such persons, the instructions and measures adopted by the CIPH shall apply.

The following persons shall be exempt from the implementation of this Decision:
▪ Healthcare professionals, healthcare researchers and collaborators, experts in care for the elderly, and persons requiring urgent medical treatment
▪ Cross-border workers
▪ Goods carriers and other transport personnel to the extent necessary
▪ Diplomats, police officers in the performance of their activities, Civil Defence services and teams, international organizations staff and International military personnel in carrying out their functions
▪ Passengers in transit

The above mentioned exempt persons shall be subject to the instructions and measures adopted by the CIPH.

The Croatian Civil Protection Headquarters on 16 March 2020 updated the package of measures for limiting the entry of disease into the population and strengthening control over the coronavirus spread.
 
All foreign nationals entering the Republic of Croatia from the following countries/territories:
▪ People's Republic of China: Hubei Province
▪ Italian Republic
▪ FR Germany: Heinsberg County in the German State of North Rhine-Westphalia
▪ Republic of Korea: Daegu City & Cheongdo Province
▪ Islamic Republic of Iran
▪ Republic of Slovenia: Bela Krajina & Dolenjska

will be informed about their compulsory 14-day quarantine, while all Croatian nationals will be issued a decision requiring them to go into a 14-day self-imposed isolation.

All foreign and Croatian nationals entering the Republic of Croatia from the following countries/territories:

Kingdom of Spain, French Republic, Federal Republic of Germany (except Heinsberg County in the German State of North Rhine-Westphalia), Swiss Confederation, Kingdom of Denmark, Kingdom of Sweden, Kingdom of Netherlands, United Kingdom of Great Britain and Northern Ireland, Republic of Austria, Kingdom of Belgium, Kingdom of Norway, Czech Republic, Republic of Finland, Hellenic Republic, Republic of Estonia, State of Israel, Russian Federation, Ireland, Grand Duchy of Luxembourg, Republic of San Marino, Republic of Moldova, Republic of Island, Republic of Slovenia, Republic of Albania, Republic of Poland, Romania, Portugese Republic, Slovak Republic, Hungary, Republic of Belarus, Republic of Bulgaria, Republic of North Macedonia, Bosnia and Herzegovina, Ukraine, Republic of Serbia, Montenegro, Republic of Cyprus, Republic of Lithuania, Republic of Latvia, Republic of Malta, People's Republic of China (except the Hubei province), Republic of Korea (except Daegu City and the Cheongdo Province), Japan, Republic of Singapore, Malaysia, Republic of Armenia, Republic of the Philippines, Socialist Republic of Vietnam, Brunei Darussalam, Kingdom of Cambodia, Mongolia, Democratic Socialist Republic of Sri Lanka, Kingdom of Thailand, Republic of India, Republic of Indonesia, Republic of Maldives, Kingdom of Bahrein, State of Kuwait - United Arab Emirates, State of Qatar, Republic of Iraq, Kingdom of Saudi Arabia, Islamic Republic of Pakistan, Lebanese Republic, Peoples Republic of Bangladesh, Guam, Australia, New Zealand, United States of America, Canada, Commonwealth of the Bahamas, Jamaica, Republic of Costa Rica, Republic of Panama, Dominican Republic, Federal Republic of Brasil, Republic of Chile, Argentine Republic, Republic of Colombia, Republic of Peru, Republic of Ecuador, Republic of Paraguay, Republic of Guyana, Kingdom of Marocco, Republic of Tunisia, Arab Republic of Egypt, Peoples Democratic Republic of Algeria, Republic of South Africa, Republic of Senegal, Republic of Rwanda, Republic of Kenya, Republic of Cameroon

will be issued a decision requiring them to go into a 14-day self-imposed isolation.

The list will be updated in accordance with recommendations and the epidemiological situation.

Instructions are updated daily and published on the website: Croatian Institute of Public Health

Source: Republic of Croatia - Ministry of Foreign & European Affairs

 

IATA website - Latest update published on 21 March 2020

▪ Passengers are prohibited from crossing the borders of Croatia until 18 April 2020.
▪ This does not apply to nationals of Croatia and their family members and to those going to a country where they work and live.
▪ This does not apply to nationals of the EU, Schengen Member States and the ​Schengen Associated States, passengers from the United Kingdom, and their family members, if they are returning via Croatia to their country of residence.
▪ This does not apply to passengers with a long-term resident permit or a long-term visa issued by a Schengen Member State and the persons deriving their right to reside from other EU Directives or national law or who hold national long-term visas, if they are returning via Croatia to their country of residence.
▪ This does not apply to healthcare professionals, healthcare researchers and collaborators, experts in care for the elderly, and persons requiring urgent medical treatment.
▪ This does not apply to cross-border workers.
▪ This does not apply to diplomats, police officers in the performance of their activities, Civil Defence services and teams, international organizations staff and International military personnel in carrying out their functions.
▪ This does not apply to passengers in transit (including passengers in transit by air transport).

For updates check on the International Air Transport Association (IATA) website​.

 

Auckland, 15 March 2020 - New Zealanders now required to complete a self-imposed isolation upon arrival in Croatia

The Croatian Government has made an announcement as of 15 March 2020 (this morning NZ time), that visitors arriving to Croatia from New Zealand are on the list of countries that will be required to complete a 14-day self-imposed isolation upon arrival.

We are working through upcoming March and April bookings and are in the process of notifying agents of their clients booking status.

If we have not already notified you and your clients have left New Zealand or are leaving in the next week, please contact us to ensure that their booking is prioritised.

We will continue to review the situation daily and keep you updated.

We sincerely thank you for your understanding and support during this difficult time.

For source of information and complete list of foreign nationals required to self-isolate in Croatia visit: Croatian Ministry of Foreign & European Affaires - Updated Border Policy - press release from 15 March 2020


ITALY - 03 April 2020

IATA website - Latest update published on 01 April 2020

▪ Passengers traveling as tourists are not allowed to enter via airports in the Lombardy region and the provinces of Alessandria, Asti, Modena, Novara, Padova, Parma, Pesaro and Urbino, Piacenza, Reggio Emilia, Rimini, Treviso-Venice, Verbano-Cusio-Ossola and Vercelli.
▪ Passengers traveling on business, for health reasons, in an emergency or if they are residents are allowed to enter Italy via airports in the Lombardy region and the provinces of Alessandria, Asti, Modena, Novara, Padova, Parma, Pesaro and Urbino, Piacenza, Reggio Emilia, Rimini, Treviso-Venice, Verbano-Cusio-Ossola and Vercelli.
▪ Passengers must inform their arrival to the regional Department of Prevention and:
- are subject to health surveillance and isolation for 14 days
- must submit a declaration that they entered Italy for proven working requirements for a maximum of 72 hours or for a justified extension for specific needs for additional 48 hours.
▪ A completed self-declaration form must be handed to the airline before arriving in Italy.

For updates check on the International Air Transport Association (IATA) website​.

You can download the summary of measures taken against the spread of COVID-19.

All the updates on the activities implemented by the Italian National Service are available on Civil Protection Department website.


SLOVENIA - 03 April 2020

The prohibition of movement outside the municipality of permanent or temporary residence in force from midnight - 30 March 2020

The Government of the Republic of Slovenia adopted the Ordinance on the temporary general prohibition of movement and public gathering in public places and areas in the Republic of Slovenia and the prohibition of movement outside the municipality of permanent or temporary residence, to be published in the Official Gazette of the Republic of Slovenia. The Ordinance will enter into force on 30 March 2020 at 00.00 and will remain in force until revoked. Read More on Slovenian Government Portal

The situation in Slovenia

Slovenia is in lockdown as of Friday 20 March 2020. People are allowed to leave home to go to work, the pharmacy and to buy groceries at their closest shop. Slovenia also banned public gathering of more than five persons.

The number of tests conducted and confirmed cases of new coronavirus infection, as published  by the National Institute of Public Health (NIJZ) on its website, is changing daily also in Slovenia.

An epidemic was declared and restrictions have been placed on public life. Grocery stores, pharmacies, petrol stations, banks, post offices and newsstands remain open. However, the use of online services is recommended (eg online shopping, online banking, etc).

Grocery stores are open from at least 8.00am to 6.00pm and are closed on Sundays (adjusted working time). Between 8.00am and 10.00am, priority shopping in grocery stores is provided to vulnerable groups, including people with disabilities, retired persons and pregnant women.

As of 30 March 2020 and until further notice, an ordinance has come into effect that imposes the prohibition on:

▪ the movement and gathering of people in public places and areas
▪ access to public places and areas
▪ movement outside the municipality of permanent or temporary residence, unless otherwise provided by this Ordinance.

Movement, access to and staying in a public place is exceptionally permitted to individuals, subject to their maintaining a safe distance from other persons, for the following purposes: arriving to and departing from work; protection and assistance to persons in need of support; access to emergency services; access to grocery stores and health, toiletries and beauty retailers; access to the sale of medical products and medical aids and sanitary aids; access to food stores for animals; access to petrol stations, banks and post offices, municipal waste services, automotive service and repair shops, or other exemptions laid down by the Ordinance.

Public transportation - public bus and railway passenger transport, gondolas and funicular railways - has been suspended until further notice.

Taxi transport is allowed in urgent cases. Taxi drivers must, before collecting their next passenger, disinfect all parts of the vehicle that normally come into contact with passengers.

Tourist attractions, libraries, museums, galleries, cinemas, catering establishments, accommodation, wellness centres and all other public institutions are closed until further notice. All public events are cancelled. For detailed information, please visit the websites of specific providers.

Moving outside

It is advised to stay at home, but trips to nature are still allowed if you go by yourself (individually) or together with your family members or members of the same household (in a group of up to 5 persons). When outside, you must act responsibly towards yourself and others and follow the rules of social-distancing and keep a compulsory safety distance of at least 1.5 metres.

According to the recommendations of the National Institute of Public Health, physical activity reduces the risk of viral infection and reduces anxiety that may be caused by self-isolation to prevent the spread of the virus.

Access to public parks and other areas for walking is only permitted within the municipality of an individual’s permanent or temporary residence.

Movement in public places is exceptionally permitted to groups of persons who are close family members or members of the same household, provided it is possible to ensure a safe distance from the movement of other similar groups. An exemption to the prohibition are also groups of up to five co-workers if they are sharing the same personal vehicle to commute to or from work.

When moving or staying in a closed public space, it is mandatory to maintain a safe distance from others. It is also mandatory to use protective masks or other means of protecting the mouth and nose area (scarf or other similar protection) that covers the nose and mouth, as is the use of protective gloves.

The Mountain Rescue Association of Slovenia discourages activities in the hills, especially in the mountains, where there is a greater risk of injury, as accidents in the mountains put additional strain on the already overburdened healthcare system. All mountain huts remain closed.

We suggest that you choose less frequented paths and we explicitly advise you against visiting very popular tourist destinations, as there is a greater chance of infection transmission.

Airports and national borders

All air traffic to and from Ljubljana Airport is suspended. Detailed information is available at the Ljubljana Airport website.

All public railway passenger transport is suspended as well.

All passengers wishing to cross the Slovenian border are informed via text message of the preventive measures in force in Slovenia.

Entry into Slovenia on all borders is limited for freight traffic. Updated traffic information is available on the website of the Traffic Information Centre.

Foreign citizens who are located in the Republic of Slovenia and are unable to return to their country of origin due to the current situation are advised to seek assistance at the nearest diplomatic mission of their country.

Border with Croatia
The border is closed for all passenger traffic, including daily migrants.

Border with Italy
▪ Entry into Slovenia from Italy is possible at four border check points: Škofije, Vrtojba, Fernetiči and Krvavi Potok (Krvavi Potok is only open from 5.00pm to 11.00pm). Non-Slovenian nationals wishing to enter Slovenia are required to submit certificates no older than three days issued by a competent authority and indicating that they tested negative for the coronavirus (COVD-19).
▪ Since 23 March 2020, the Robič international border-crossing point is open again. The check point is open between 5.00pm and 11.00pm. All persons crossing the border must have the appropriate certificate issued by the Posoča municipalities of Bovec, Tolmin or Kobarid.
▪ If such a certificate cannot be presented, entry into Slovenia will only be allowed to those whose body temperature is lower than 37.5°C and who do not show clear signs of an upper respiratory tract infection (cough, sneezing, difficulty breathing). This measure does not apply to Slovenian nationals and foreigners with temporary or permanent residence in Slovenia.
▪ All railway passenger transport and international bus transport between Italy and Slovenia is also suspended. Freight transport (if Slovenia is not the final destination) is also suspended, except for the transport of postal items, medicines, protective gear, medical equipment and humanitarian aid.
▪ Entry into Italy is subject to mandatory quarantine for anyone who is sick and to 14-day self-isolation. Some persons who cross the border for justified reasons (filling out a self-declaration form) are excepted, but they must return within 72 hours (plus exceptionally an additional 48 hours). Those commuting to work for the companies headquartered in Italy are also excepted.

Medical Assistance
▪ If you notice any symptoms of potential infection with the coronavirus (coughing, elevated body temperature, shortness of breath), call the emergency first aid service number at 112 for further instructions.
▪ The toll-free call centre at 080 14 04 for coronavirus information is available every day from 8.00am to 8.00pm. If you are calling from abroad, the toll-free call centre can be reached at +386 1 478 7550.
▪ If you have travelled to any of the countries with coronavirus outbreak areas or if you have been in contact with a person who has travelled to such places and you have fallen ill (coughing, fever, difficulty breathing), you are advised to stay at home and avoid contact with other people. Call your personal doctor or a doctor on call for further instructions. We recommend that, even before the occurrence of potential symptoms, you follow good hygiene and the advice on social distancing (in particular, keep a distance of at least 1.5 m from others).

Up-to-date information published by the Slovenian Tourist Board on the effects of the coronavirus and the measures taken
The Slovenian Tourist Board (STB) is closely monitoring the developments concerning the occurrence of the coronavirus at the global level, as well as in Europe and Slovenia.
Read More

Source: Republic of Slovenia - Slovenian Tourist Board

 

Important notice for foreign citizens

Foreign citizens who are unable to travel to their country of origin due to the current situation are advised to contact the nearest diplomatic mission/representation of their country.

Preparedness measures in Slovenia

Slovenia provides coordinated, detailed and timely information and instructions to all citizens and other persons who are currently in the territory of Slovenia.

Declaring the epidemic
On 12 March 2020 at 1800HRS, Slovenia declared the epidemic on the basis of Article 7 of the Communicable Diseases Act due to the increasing number of cases of coronavirus infection. The Decree on declaration of contagious disease SARS-Cov-2 (COVID-19) entered into force at 1800HRS. The national plan was also activated. The expert opinion of the National Institute of Public Health (NIJZ) served as the basis for declaring the epidemic.

The situation in Slovenia and around the world is also closely monitored by the National Security Council Secretariat.

Measures intended to limit social interaction

The key preventive measure to contain the spread of coronavirus is the limitation of social contacts, which is why:

▪ gatherings of more than 100 persons in closed spaces are prohibited
▪ outdoor mass gatherings are banned
▪ the majority of public institutions are closed (libraries, museums, cinemas, galleries, etc)
▪ public passenger bus and railway transport, including transport with cable cars and funicular, was suspended on 16 March 2020
▪ the provision and sale of goods and services directly to consumers in the territory of the Republic of Slovenia was temporarily banned on 16 March 2020. These include accommodation, catering, wellness, sports and recreational, cinematographic, cultural, hairdressing, cosmetics and pedicure services, including gaming and other similar activities.

Source: Republic of Slovenia - Government Portal - Preparedness measures in Slovenia

 

Ministry of Foreign Affairs Travel Advice: COVID-19 (Coronavirus)

Slovenian citizens are advised against all travel.

Special warnings are issued for travel to Italy, Serbia, Spain, Iran, South Korea, USA and China.

All travel is advised against.

Due to attempts to limit the spread of coronavirus, countries are restricting the crossing of borders. Air, passenger and railway transport is being minimised in Europe and elsewhere around the world and thus all travel abroad is discouraged. If you have just returned from abroad or you cannot postpone or cancel your trip abroad, please observe the recommended preventive measures.

The same preventive principles apply when preventing coronavirus infection as with the prevention of other infectious diseases causing respiratory infections. Since it is spreading extremely fast among people, the most efficient preventive measures are the limitation of social interaction and consistent observance of hygienic recommendations.

Source: Republic of Slovenia - Government Portal - Recommendations for Travellers


SAFETRAVEL NZ - 03 April 2020

Do Not Travel Overseas At This Time

SafeTravel NZ now advises that all New Zealanders do not travel overseas at this time due to the outbreak of COVID-19, associated health risks and travel restrictions. Due to the difficulty travellers are experiencing returning home, New Zealanders overseas need to take steps to stay safely where they are and shelter in place.

The New Zealand Government moved New Zealand to COVID-19 Alert Level 4 (‘Eliminate’) on 11.59pm on Wednesday 25 March 2020. For more information on what this means, visit the New Zealand Government’s dedicated COVID-19 website.

Countries around the world are imposing strict travel restrictions. Many air routes are no longer commercially viable. The options for New Zealanders to return home have reduced significantly. The Government is committed to helping New Zealanders overseas where they can. The international situation is complex and changing quickly, and some things are out of government control. Assisted departure flights should not be relied upon to get home.

Government recognises that not all New Zealanders who want to return home are able to do so. New Zealanders who cannot return home for the time being should take steps to stay safely where they are.

Please note that in some cases the ability of the New Zealand Government to provide consular assistance may be limited due to restrictions on movement and other services.

Consider whether you have access to health care and support systems if you get sick while overseas. Be aware that you may be placed in quarantine, be required to self-isolate or be subject to strict movement restrictions. Your travel insurance may be affected by the outbreak of COVID-19. Contact your travel insurer if you have questions or concerns about whether you are covered by your insurance policy for any potential COVID-19 related expenses. Make sure you can access money to cover emergencies and unexpected delays.

Although individual destination pages on SafeTravel NZ may not display a ‘do not travel’ advice level, this advice applies to all overseas destinations. If you choose to travel despite this advice, these destination pages remain an essential source of information on specific risks and contact information in that destination.

Update on Croatia
https://www.safetravel.govt.nz/croatia
There is no specific warning in place for Croatia as at 03 April 2020

Update on Italy
https://www.safetravel.govt.nz/italy

Update on Slovenia
https://www.safetravel.govt.nz/slovenia
There is no specific warning in place for Slovenia as at 03 April 2020

Advice for New Zealanders currently overseas​
 SafeTravel NZ's most up to date advice on returning home can be found here. For information on border restrictions see the Immigration New Zealand website. You can also call Immigration New Zealand on 0508 225 288 (within New Zealand) or +64 9 952 1679 (outside New Zealand).

Do not travel overseas at this time. Transport and transit options to return to New Zealand have reduced significantly. Even booked flights may be cancelled.

Not all New Zealanders who want to return home are able to do so. New Zealanders who cannot return home for the time being should take steps to stay safely where they are.

The Government is committed to helping New Zealanders overseas where we can. But the international situation is complex and changing quickly, and some things are out of our control. Assisted departure flights should not be relied upon to get home.

If you require assistance, contact your closest New Zealand Embassy or High Commission, or call the consular emergency line on +64 99 202 020 (if overseas) or 0800 301 030 (in New Zealand). For more information on New Zealand border measures and self-isolation requirements on return to New Zealand, see the Immigration New Zealand  and New Zealand Ministry of Health websites.

Staying safe wherever you are
If you are unable to return to New Zealand, SafeTravel NZ encourages you to take the following steps to stay safely where you are:

▪ Follow the advice of local authorities. Be ready to comply with local isolation or quarantine requirements and to rely on the local health system. Find out how to access healthcare in case it becomes necessary to do so
▪ Take care to minimise your risk of exposure to COVID-19 by following the advice of the World Health Organisation and New Zealand Ministry of Health
▪ Find suitable accommodation
▪ Make sure you have access to enough medication if you are overseas for longer than planned
▪ Keep your family and friends regularly informed of your plans and well-being
▪ Monitor local media for developments
▪ Be prepared for logistical and financial disruption. Make sure you can access money to cover emergencies and unexpected delays. New Zealanders facing financial hardship overseas should seek assistance from family or friends or contact their bank in the first instance. Check with your insurance provider to see if they can help.
▪ Look after yourself - your emotional and mental wellbeing is important. Stay in touch with your usual supports - family and whānau, friends and workmates, especially if you are self-isolating. Further tips can be found on the Government’s COVID-19 website.
▪ Register on SafeTravel and keep checking the website for updates
▪ For more detailed country-specific advice, check the office travel advice of the US, UK and Australia too, and
▪ Contact your nearest New Zealand Embassy or Consulate if you require consular assistance. Contact details are listed in each destination page on the SafeTravel. For urgent consular assistance after-hours please contact +64 99 202 020 (monitored 24 hours a day).

Please note that in some cases the ability of the New Zealand Government to provide consular assistance may be limited due to restrictions on movement and other services.

New Zealanders returning to New Zealand 

Self-isolation requirements

On Wednesday 25 March 2020, the New Zealand Government introduced further self-isolation requirements for international arrivals into New Zealand. Every passenger entering New Zealand will be screened for COVID-19 on arrival. Passengers will be disembarked in small groups and met by Government officials at the gate. When passengers disembark the plane health officials will discuss self-isolation and transport arrangements and answer any questions passengers may have.

▪ If passengers have a domestic transit flight, they will not be allowed to connect to that flight.
▪ If a passenger is symptomatic on arrival, they will be tested and placed in an approved isolation facility for 14 days.
▪ If a passenger is not symptomatic on arrival, they will be asked to explain their plan for self-isolation and transport arrangements to that place.
▪ If passengers have a suitable self-isolation plan and transport arrangements, they will be escorted to their transport. They will also be checked on by Police within 72 hours to ensure you are in self-isolation.
▪ If passengers have a suitable plan for self-isolation, but do not have suitable transport arranged, officials will arrange transport if that is possible within the local area. If transport is not possible, they will be placed in local accommodation, which has been approved for isolation for 14 days and will need to remain there even if your test result is negative. If you require hospital care, that will be arranged.
▪ If passengers have no suitable plan in place for self-isolation, they will be placed in local low-level quarantine accommodation, which has been approved for isolation for 14 days. They will be transported there directly from the airport.
▪ If passengers are placed in managed accommodation for the 14 day low-level quarantine isolation period, further information will be provided on what will happen after that, including planned transport through domestic flights.

For more information on these updated international arrival procedures see the Ministry of Health website and read the passenger arrival factsheet on managed self-isolation. Further information on self-isolation can be found here.

Current border measures

As of Thursday 19 March 2020, most foreign travellers can no longer enter New Zealand. New Zealand citizens, permanent residents, residents with valid travel conditions and their immediate family (partner or spouse, legal guardian and dependent children under the age of 24) can still come to New Zealand. Immediate family members cannot travel by themselves. They must travel with the New Zealand citizen or resident family member on the same flight to New Zealand. Australian citizens and permanent residents who normally live in New Zealand can still come to New Zealand.

For further information regarding these border changes, visas and exemptions please read the information on the Immigration New Zealand website or contact Immigration New Zealand on +64 9 952 1679 (outside New Zealand) 0508 225 288 (within New Zealand).

Some countries (including Thailand and Fiji) now require a recent medical certificate before boarding a plane to transit through their countries. Check with your airline for the most up-to-date information on travel requirements.

Advice for New Zealanders transiting through Australia
SafeTravel NZ understands from the Australian Government, that New Zealand citizens, residents and immediate family with an onward flight to New Zealand are able to transit Australia to New Zealand, unless otherwise directed by airport authorities (for example, if they have a temperature - all arrivals are being asked to complete a form).

Transit passengers should seek to ensure the transit is as short as possible and must not leave the airport.

However, the New Zealand Government does not provide advice on the immigration requirements of other countries, which can be subject to change quickly. Travellers are strongly encouraged to monitor the Home Affairs website and liaise with their travel agent/airline/insurance provider for up-to-date information.

Given the strengthened border measures in New Zealand and Australia, travellers should allow extra time for check in given the likely requirement for non-Australian passport holders to be individually checked for permission to transit Australia enroute to New Zealand. This permission will likely involve reference back to head office for confirmation and so may take time given current call volumes.

Advice for New Zealanders considering overseas travel
The New Zealand Government is advising that New Zealanders do not travel overseas at this time due to the outbreak of COVID-19, associated health risks and travel restrictions. There may be a higher risk of contracting COVID-19 overseas. You may come in contact with more people than usual, including during long-haul flights and in crowded airports. Health care systems in some countries may come under strain and may not be as well-equipped as New Zealand’s or have the capacity to support foreigners.

COVID-19 and travel disruptions
Overseas travel has become more complex and unpredictable, and many countries are introducing entry or movement restrictions. Most flights to New Zealand have ceased. A number of these border restrictions apply to New Zealanders, including those seeking to transit through these countries or territories to New Zealand, as well as those arriving via cruise ship. These are changing often and quickly. Your travel plans may be disrupted. You may be placed in quarantine or denied entry to some countries.

If you still wish to return to New Zealand, consult the International Air Transport Association (IATA) website and the immigration website of the relevant country before you travel for more information on border restrictions. For information on Australian border restrictions, visit the Australian Home Affairs website. As border restrictions continue to change, sometimes with little or no notice, check these websites regularly.

The New Zealand Ministry of Foreign Affairs and Trade does not provide immigration advice for entry to other countries and territories. The border authorities of the country or territory you are travelling to determine your eligibility for entry.

Local authorities in countries and territories with confirmed cases of COVID-19 may impose containment measures including travel restrictions and quarantine requirements to prevent the spread of the virus. Such measures may be imposed at short notice and specific details may change rapidly, including where and to whom they apply to and for how long. All travellers should stay informed of measures being taken by authorities in the areas they are travelling to. We recommend that all travellers consult the official website or the nearest embassy or consulate of your country or territory of destination to find out about any border controls and other measures that may apply to you.

For information on countries and territories which have COVID-19 related border restrictions affecting foreign nationals, including travellers in transit, please check the International Air Transport Association (IATA) website before you travel. IATA provides a comprehensive list of all countries and territories that have imposed COVID-19 related border restrictions and is being continually updated.

For further travel advice and information about  COVID-19, please see the webpage here.

TRAVEL INSURANCE
New Zealander’s travelling or living in Croatia, Slovenia and Italy & surrounding European destinations should have comprehensive medical and travel insurance policies in place that include provision for medical evacuation by air. Some insurance policies are now providing medical cover related to coronavirus while overseas.


For up to date information and advice please refer to the following websites:

USEFUL LINKS

New Zealand - Dedicated Healthline 0800 number for COVID-19 health advice and information
The number is 0800 358 5453 (or for international SIMs +64 9 358 5453)
It is free and available 24 hours a day, 7 days a week.

New Zealand Government - Unite Against COVID-19
https://covid19.govt.nz/

Immigration New Zealand - COVID-19
https://www.immigration.govt.nz/about-us/covid-19

SafeTravel NZ - Official advice for New Zealanders living & travelling overseas
https://www.safetravel.govt.nz/

Visit World Health Organisation for useful reading on the Coronavirus (COVID-2019):
Q&A on travelling during the coronavirus (COVID-2019) outbreak
https://www.who.int/emergencies/diseases/novel-coronavirus-2019/travel-advice

Coronavirus disease (COVID-2019) situation reports (updated daily)
https://www.who.int/emergencies/diseases/novel-coronavirus-2019/situation-reports

Visit the Ministry of Health for the current situation on COVID-19 in New Zealand:
https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus

Republic of Croatia - Official Government Page for COVID-19 Information
Website can be translated to English by clicking the translate button
https://www.koronavirus.hr/

Republic of Croatia - Ministry of Health - Croatian Institute of Public Health
Website can be translated to English by clicking the translate button
Check here for daily updates:
https://www.hzjz.hr/priopcenja-mediji/koronavirus-najnoviji-podatci/

Italian Republic - Department of Civil Protection
http://www.protezionecivile.gov.it/risk-activities/health-risk/emergencies/coronavirus

Republic of Slovenia - Government Portal
https://www.gov.si/en/topics/coronavirus-disease-covid-19/

Republic of Slovenia - Slovenian Tourist Board - Latest information about coronavirus (COVID-19) in Slovenia
https://www.slovenia.info/en/business/press-centre/information-about-the-coronavirus

European Centre for Disease Prevention & Control
https://www.ecdc.europa.eu/en


DISCLAIMER
Due to the everchanging nature of the situation, we cannot be held responsible for any changes or information that have not been reported. Although the information we provide is current at the time of posting, the situation is evolving daily and please always check with SafeTravel NZ, NZ Government Unite Against COVID-19, local government advisories and World Health Organisation (WHO) for the latest health and travel advice.