Good will and cancellation policy for disruptions due to COVID-19
Passenger options for existing and newly booked tickets up to 01 June 2020 for all domestic and international flights up to 25 October 2020:
▪ unlimited number of re-bookings without rebooking fee
Changes are possible for new dates within validity of the ticket (within one year of the date of issue). If the original booking class is not available on the new flight, the fare difference will be charged. Date change must be completed before the beginning of the originally booked journey. Origin and destination cannot be changed.
▪ voucher refund for the total ticket value (including service fee)
Voucher can be exchanged for a new ticket within 12 months from the date of issue. Voucher needs to be issued before the flight in the original ticket and cannot be refunded. Voucher can be transferred to another passenger. Name change is charged EUR40 (international flights) / HRK100 (domestic flights).
▪ Due to a high volume of calls and e-mail messages we are receiving, we kindly ask you to contact us if your flight is scheduled within the next 72 hours, we thank you for your patience.